SLA & Reliability Commitment

1. Overview & Service Scope

This Service Level Agreement ("SLA") outlines the performance standards, availability guarantees, and support response commitments provided by bookwithchris ("Company," "we," or "us") to subscribers of our automated AI Voice, Chat, and Calendar Booking solutions.

2. Service Uptime Target

We strive to maintain a minimum monthly system uptime of 99.5% across our core platform infrastructure (excluding scheduled maintenance windows).

3. Support Response Times

Technical support inquiries submitted via official channels are prioritized by issue severity:

4. Maintenance & Maintenance Windows

To keep system security and AI models functioning at optimal capacity, periodic updates are required:

• Scheduled Maintenance: Conducted during low-traffic hours (typically 12:00 AM – 4:00 AM UTC). Clients are provided at least 24 hours advance notice when possible.
• Emergency Maintenance: Urgent patches required to safeguard data security or restore carrier connectivity may occur without prior notice.

5. Exclusions & Limitations

This SLA and its performance commitments do not apply to service interruptions resulting from:

• Outages or latency caused by third-party services (e.g., telephony carriers, external calendar APIs, or upstream LLM infrastructure).
• Account suspensions due to non-payment or breach of our Terms of Service.
• Factors outside our reasonable control, including severe internet routing failures or Force Majeure events.

6. SLA Enquiries & Support Contact

If you experience service disruption or need to log a support ticket under this agreement, reach out directly to our team: